Design Pro Labs. guarantees you unlimited revisions according to your selected packages. Customers can ask for revisions as per the package and no additional fee will be charged, however, design and concept remains same. Revision turnaround time would be 48 hours.
Design Pro Labs. ensures 100% customer satisfaction with our unlimited free Revision Policy
which enables you to improve on your initial design brief free of charge through your
account area.
In case of any duplicate charge due to processing error, failing to fulfill any of your
special designing requirements or not able to complete your design order as per the delivery
policy, your complete design order amount will be refunded.
In case of any dissatisfaction from any design services provided by Design Pro Labs., you
can submit a refund request within five days of your initial designs completion. However, it
shall be assumed between both parties that you are satisfied with your initial designs if a
refund request is not received within five days of initial designs delivery. For any
Special/Combo packages, refund will be applicable the same as it is on the single packages.
In case of any dissatisfaction from any design services provided by Design Pro Labs., you
can submit a refund request within five days of your initial designs completion. However, it
shall be assumed between both parties that you are satisfied with your initial designs if a
refund request is not received within five days of initial designs delivery. For any
Special/Combo packages, refund will be applicable the same as it is on the single packages.
Your refund would be processed as per the chart below:
If request for refund is made within 48 hours of the initial design delivery, you would be
eligible for 66% refund (less 10% service & processing fee).
If request for refund is made before the order delivery, you would be eligible for Full
Refund (less 10% service & processing fee).
If request for refund is made between 48- 120 hours of the initial design delivery, you
would be eligible 33% refund (less 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial design delivery,
however since we believe in 100% customer satisfaction you`re encouraged to contact us in
case of any concern.
All refund requests should be communicated to the support department. Design Pro Labs.,
based
on the violation of your user agreement reserves the right to approve/disapprove your
request on an individual case to case basis.
You will not be eligible for a refund if:
you change your mind
your circumstances change
you find cheaper products elsewhere
you purchased services that involve 3rd party vendors like Cloudflare, US governing bodies.
(Services like hosting, domain, security, copyrights etc)
If you would like to request a refund on a charge you received from Design Pro Labs click on
the following link Request A Refund
Claim your refund specifying your concern by contacting us via account manager, phone, chat
or email.
We will try to resolve your concern by virtue of our revision policy immediately or else
will email you a refund request approval from our refund department.
After the refund, your design rights would be obtained by Design Pro Labs. and you would not
be able to display any version of the design sent by company. Let us also specify that:
Since the design rights would now be transferred to the company, you agree that you will
have no right (direct or indirect) to use any response or other content, work product or
media, nor will you have any ownership interest in or to the same.
The Account Area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
In order to provide you the desired satisfaction, our designers don't deviate from the
specifications provided by you in the order form.
The designs are created after a thorough research which ensures the design quality and
uniqueness.
The free multiple revision offer as per specifications ensures that you get 100%
satisfaction.
We rework the ordered design and keep on revising it until you are 100% satisfied.
We offer free complete coordination with your printing company, if required.
All design order files are delivered to Account Area as per the date specified on the "Order
Confirmation". An e-mail is also sent to inform the client about their design order delivery
made to their specific account area. All policies pertaining to revision & refund are
subject to date and time of design order delivered to client's account area.
All design order files are delivered to Account Area as per the date specified on the "Order
Confirmation". An e-mail is also sent to inform the client about their design order delivery
made to their specific account area. All policies pertaining to revision & refund are
subject to date and time of design order delivered to client's account area.
We deliver all our customized design orders via e-mail within 2 to 3 days of receiving your
order.
We offer a RUSH DELIVERY service through which you can have your first logo samples within
24 hours by paying just $75 extra! For further assistance, contact us at 24/7 Customer
Support.
We only keep a record of your finalized design for 3 months after we provide you the final
files.
If you require the final files again after 3 months, we can redesign them for an additional
fee.
YOU agree that Design Pro Labs. is not liable for any correspondence from email address(es) other than the ones followed by our own domain i.e. "..@designprolabs.com" or/and any toll-free number that is not mentioned on our website. Design Pro Labs. should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address(es) under our own domain name or/and via toll free number i.e. already mentioned on Design Pro Labs. Website.
To access Design Pro Labs. services you may be asked to provide certain registration details
or other information. By accepting these terms & conditions, you hereby acknowledge that all
the information provided by you will be correct, current, and complete. If Design Pro Labs.
believes the information that you have provided is not correct, current, or complete, Design Pro Labs. has the right to refuse your access to any services or any of its resources, and
to terminate or suspend your account at any time.
Design Pro Labs. is operating under a compliant company; therefore, it is authorized to keep
your credit card information on file that can be used for any recurring service, additional
development hours, server or network equipment required to develop or launch your website
without any prior notification. However, our representatives always bring this in knowledge
so that you are aware about all the processes.
Accessibility:
We strive to create websites that are accessible to everyone, regardless of ability. We
follow best practices and industry standards for web accessibility, including the Web
Content Accessibility Guidelines (WCAG). However, the full scope of accessibility compliance
may require additional development efforts beyond the agreed-upon website package.
Google Guidelines:
In addition to accessibility, we construct websites following Google's webmaster guidelines
to optimize search engine performance. These guidelines may involve ongoing adjustments and
potential additional fees depending on the complexity of the work required and the website
package chosen.
The Client agrees to:
Review Accessibility Checklist: Prior to website launch, the Client will be provided with an
accessibility checklist outlining potential areas for improvement. The Client acknowledges
that achieving full accessibility compliance might involve additional development work at an
agreed-upon cost.
Approval of Google Optimization Efforts:
The Client will be notified of any proposed website modifications necessary to comply with
Google's evolving guidelines. The Client's approval will be required before implementing
such changes, and any associated fees will be discussed and agreed upon beforehand.
By accepting these terms, the Client acknowledges that website accessibility and Google
optimization are ongoing processes. We are committed to working collaboratively with the
Client to achieve the desired level of accessibility and search engine performance within
the scope of the chosen website package and any additional agreements reached.
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time.
We won't entertain or refund any orders if the client stays non-responsive for 45 Days but the client can send us an email to hold the project if there is some personal issue. Also if the client is non-responsive for more than 45 Days then the client has to pay an extra caution fee i.e. $150 for re-initiating the project.
Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third party terms are subject to change at such third party’s discretion.
The Company will assist the Client with the integration of 3rd party plugins and APIs but any third party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.